What is your philosophy of customer service?
Your customer service philosophy is how you approach supporting your customers . And it’s what helps you shape specific actions, like creating a knowledge base and a detailed support policy.
How would you describe your customer service skills?
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.
What is your philosophy of service?
Whether you’re an executive or a frontline employee, you need a “ service philosophy ” that guides your interactions with guests. I define a service philosophy as your “values and priorities of what is important when interacting with guests”. Most of our companies have a service philosophy .
How do you answer good customer service examples?
“I showed great customer service by having a great amount of product knowledge. I made sure that I was the product expert so that I could be a wealth of knowledge to my clients. I would never want to say “I don’t know” to a customer . I will always find an answer if I don’t already have one .”
What are 3 important qualities of customer service?
16 key customer service skills Patience . Patience is crucial for customer service professionals. Attentiveness. Ability to communicate clearly. Knowledge of the product. Ability to use positive language. Acting skills . Time management skills . Ability to read customers.
What is the best customer service philosophy?
Here are some great philosophies that should be at the foundation of any strong customer support team: The Future of the Company is Behind Every Customer . Each customer should be treated as an important part of your business because they ARE. Reputation is Everything. The Faster, the Better .
What is excellent customer service?
1. Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.
What are five characteristics of quality customer service?
Customer Service Qualities Loyalty. Good employee traits. Natural problem solving. Conscientiousness. Persuasiveness.
What does customer service mean to you best answer?
“ Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers .”
Why is a service philosophy important?
An effective and well-written philosophy , shapes the identity of a service , and makes it unique. It creates a culture of self- evaluation and continuing improvement. When developed successfully with stakeholders, a service’s philosophy underpins the provision of quality care and outcomes for children.
What is a personal philosophy statement?
What Is A Personal Philosophy . A personal philosophy clearly defines you as an Educator. It is a statement of reflection about your beliefs that influence your actions. It’s the process of continuously examining, testifying and verifying your personal beliefs.
What is your philosophy towards your work?
“When I’m serving, I try to be focused and quick. My philosophy toward work is that all employees are part of a team. As long as I get my job done efficiently, it will benefit the group as a whole and keep things running smoothly.” “ My work philosophy is to complete small tasks as parts of a larger goal.
What make a good customer service?
The key to good customer service is building good relationships with your customers . Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
What is customer service in simple words?
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers .
What is the best answer to what motivates you?
Good answers to the question ‘what motivates you ?’ meeting deadlines, targets or goals. mentoring and coaching others. learning new things. coming up with creative ideas to improve something, or make something new. analysing complex data in order to draw clear and simple conclusions. working well as part of a team.